This is a sample page.
Overview
At KP Store, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help with a straightforward return and refund policy that complies with Romanian consumer protection laws, including OUG 34/2014.
1. Right to Withdraw (Return Policy)
1.1. As a consumer, you have the right to withdraw from the purchase agreement without providing any reason within 14 calendar days from the day you, or a third party other than the carrier, receive the product(s).
1.2. To exercise your right of withdrawal, you must inform us of your decision via a clear statement (e.g., a letter sent by post or email) to [Contact Email/Address]. You may use the model withdrawal form, but it is not mandatory.
1.3. The 14-day withdrawal period is considered respected if you send the withdrawal notification before the expiration of the 14-day period.
2. Conditions for Returns
2.1. The returned product must be in the same condition as it was received, unworn, unwashed, and with all tags and original packaging intact. Products that show signs of wear, damage, or improper use may not be eligible for a refund.
2.2. Certain products, such as personal protective equipment, undergarments, or custom-made items, may not be eligible for return due to health, safety, or personalization reasons. These exceptions will be clearly indicated in the product description.
2.3. You must return the product(s) within 14 days of notifying us of your decision to withdraw from the contract. The return is considered on time if the products are sent back before the end of the 14-day period.
3. Return Shipping
3.1. The cost of return shipping is the responsibility of the customer, unless the product is defective or incorrect due to our error. In such cases, we will cover the return shipping costs.
3.2. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refund Process
4.1. Once we receive your returned item and inspect its condition, we will notify you of the approval or rejection of your refund.
4.2. If your return is approved, we will initiate a refund to your original method of payment within 14 days from the date of receipt of the returned product(s). The refund may take a few days to appear in your account, depending on your payment provider.
4.3. Please note that any original shipping charges are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective items).
5. Exchanges
5.1. If you wish to exchange a product for a different size or color, please follow the return process and place a new order for the desired item. We do not offer direct exchanges.
6. Defective or Incorrect Products
6.1. If you receive a defective or incorrect product, please contact us immediately at [Contact Email/Phone Number] with details and photos of the issue. We will arrange for a replacement or refund, including covering all return shipping costs.
6.2. Claims for defective or incorrect products must be made within 14 days of receiving the item.
7. Exceptions
7.1. The right to withdraw from the contract does not apply to the following:
- Products that are sealed for health protection or hygiene reasons, once they have been unsealed after delivery (e.g., personal protective equipment, undergarments).
- Custom-made or personalized items that have been specifically tailored to your specifications.
- Perishable goods or items that by their nature cannot be returned.
8. Legal Rights
8.1. This Return and Refund Policy is governed by Romanian law, including the provisions of OUG 34/2014. Your statutory rights as a consumer are not affected by this policy.
8.2. If you believe that your consumer rights have been violated, you have the right to file a complaint with the National Authority for Consumer Protection (ANPC).
9. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with your return, please contact us:
- Email: contact@kpstore.ro
- Phone: +40751263826
- Address: Nazarcea, Com. Poarta Alba, Calea Ovidiu, nr 26, Jud. Constanta
We are here to help and ensure that your experience with KP Store is a positive one.